If you're getting this error the first time setting up your license, there's two things you can check before contacting us. In the iLok License Manager application (on your computer, not the website), click on your user ID in the upper left-hand corner, or sign in. Make sure "All Activations" is selected at the top and then see if your license is in there. If it is, try activating it by either right-clicking the license and choosing "Activate" or by dragging and dropping the license on to your device name.
If you can't find it in there, click on your device's name on the left side of the window. If your license shows up there, you can follow this guide to register the license to your iLok account.
If you still can't find the license, please submit a support ticket here and provide your activation code so we can help you with this.
Switching to a New Computer:
The activation code can normally only be used once, so if you did not register it to your iLok account, then you'll need to submit a support ticket we can help you use the activation code again for your new computer. If possible, please include your activation code and/or order number in your message.
If you did register your activation code to your iLok account, then please check out this guide for help on how to activate the license.
To take advantage of a second activation, you'll need to be using an iLok account with your license. If you're using the plugin but can't find it in your iLok account, see these instructions to get it registered to your account. If you're not sure, please submit a support ticket and provide your activation code so we can help.
Once you're sure that you have the license in your iLok account, you're ready to use your second activation. You can find detailed activation instructions here, but in short, when you get the activation window popup in your DAW after installing Soundtoys, you need to skip the page that asks you for your activation code by choosing "No". Next, if you're not already logged in then log into your iLok account and finish your activation by choosing your activation location.
You might be getting this message if your computer was repaired or had a hardware change. In this case, you'll need to submit a support ticket and provide your activation code so we can help.