I'm getting a "code redemption limit has been reached" error. How can I fix this?

Initial Setup:

If you're getting this error the first time setting up your license, there are two things you can check before contacting us. In the iLok License Manager application (on your computer, not the website), click on your user ID in the upper left-hand corner, or sign in. Make sure All Activations is selected at the top and then see if your license is in there. If it is, try activating it by either right-clicking the license and choosing Activate or by dragging and dropping the license on to your device name.

If you can't find it in there, click on your device's name on the left side of the window. If your license shows up there, you can follow this guide to register the license to your iLok.com account.

If you still can't find the license, please contact our support team and provide your activation code so we can help you with this.

Switching to a New Computer:

The activation code can normally only be used once, so if you did not register it to your iLok.com account, then you'll need to contact our support team so we can help you use the activation code again for your new computer. If possible, please include your activation code and/or order number in your message. If you did register your activation code to your iLok.com account, then please check out this guide for help on how to activate the license.

Activating to a Second Computer:

To take advantage of a second activation, your license needs to be registered to your iLok.com account. If you're using the plugin but can't find it in your iLok.com account, see these instructions to get it registered to your account. If you're not sure, please contact our support team and provide your activation code so we can help.

Once you're sure that you have the license in your iLok.com account, you're ready to use your second activation. When you get the activation window popup in your DAW after installing Soundtoys, you need to skip the page that asks you for your activation code by choosing No. Next, if you're not already logged in then log into your iLok.com account and finish your activation by choosing your activation location.

Broken, Repaired, or Lost Computer?

You might be getting this message if your computer was repaired or had a hardware change. In this case, you'll need to contact our support team and provide your activation code or iLok user ID so we can help.