My plug-ins won't show up in my DAW - what do I do?
After installing your plug-ins, if you can't find them in your DAW, it's likely that they have been blacklisted by your DAW. This can occur for a variety of reasons, such as connection issues with an iLok USB (if you use one), running the installer while your DAW is open, or if your license is not activated to a valid location. Any of these may cause your DAW to think your plug-ins are faulty, and will blacklist them in order to avoid loading a "faulty" plug-in every time you open it.
While different DAWs have different methods for resetting and rescanning your plug-ins, here's some general information that should be applicable for most DAWs:
- Make sure your plug-ins are installed to the default location, and that your DAW's plug-in path is set to scan that location.
- Make sure your plug-ins are activated properly.
- Download and install the latest version of the iLok License Manager.
Resetting and Rescanning
Since different DAWs have different methods for resetting the blacklist, please select your DAW below to view the necessary steps:
Digital Performer 9 - 10
Cubase 9.5 - 10.5 / Nuendo 8 - 10
If your DAW is not on the above list, it does not mean that our plug-ins will not work - it just means we do not test with those applications. In the event that you do not use a supported DAW, you can refer to your DAW's online documentation to reset and rescan your plug-ins in those programs.